For Immediate Release
October 16, 2001
Release # 02-017
CPSC Contact: Scott Wolfson (301) 504-0580 ext. 1189
Cisco Media Contact: Glenn LaFrank (408) 525-9729
Cisco Hotline: (800) 553-2447
CPSC, Cisco Announce Recall of Power Adapters
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety
Commission (CPSC), Cisco Systems Inc., of San Jose, Calif., is
voluntarily recalling about 95,000 power adapters for replacement. These
power adapters are used with certain Cisco Asymetric Digital Subscriber
Line (ADSL) Routers. The adapters can overheat and melt a hole through
the housing, posing a fire hazard. In addition, the exposed wires pose
a shock hazard.
Cisco has received one report of an adapter overheating. No
injuries or property damage have been reported.
This recall involves power adapters with the part number "34-0949-
02." The part number is located on the adapter label, below the Cisco
Systems logo. The power adapter is a small, black AC unit, which
establishes a connection between the router and an electrical outlet.
The adapters are used with the ADSL Routers that provide secure, high-
speed Internet access for small businesses, small offices, home offices
and corporate teleworkers. The power adapters were shipped with the
following ADSL routers:
Cisco 827
Cisco 827-4V
Cisco 826
Cisco SOHO77
Cisco SOHO77-50
Cisco 827-EUR
Service providers and distributors worldwide sold routers with
these power adapters, from April 2000 through September 2001.
Consumers should stop using the power adapters immediately and
contact Cisco to receive a free replacement. For more information, call
Cisco at (800) 553-2447, anytime or go to the firm's web site at
www.cisco.com.